Our Policies
Terms & Conditions
1. Placing an Order
1.1 By placing an order through our website, you agree to be bound by these Order Terms and Conditions.
1.2 To place an order, you must be at least 18 years old and have a valid payment method accepted by Feral Clothing.
1.3 When you place an order, you will receive an email acknowledging receipt of your order. This email is only a confirmation of receipt and does not constitute acceptance of your order.
2. Acceptance of Order
2.1 All orders placed are subject to acceptance by Feral Clothing. We reserve the right to accept or reject any order in our sole discretion.
2.2 Acceptance of your order and completion of the contract between you and Feral Clothing will occur when we dispatch the products to you, unless we have notified you that we do not accept your order or you have cancelled it.
3. Pricing and Payment
3.1 All prices on our website are in GBP (£) and include VAT (where applicable) at the current rates.
3.2 Payment for all orders must be made in full at the time of placing the order.
3.3 Feral Clothing reserves the right to change prices for products displayed on the website at any time and to correct pricing errors that may inadvertently occur.
4. Delivery 4.1 Delivery timescales and charges will vary depending on the availability of the products and your delivery address.
4.2 We will make every effort to deliver your order within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors. Feral Clothing shall not be liable for any delay in delivery of the products.
5. Returns and Refunds
5.1 Please refer to our Returns Policy for information on returning products and requesting refunds.
5.2 Products must be returned in their original condition, unworn, with tags attached and in their original packaging, within 14 days of receipt.
6. Cancellation
6.1 If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been dispatched, we will cancel the order and issue a full refund.
6.2 If your order has already been dispatched, you may still cancel the order within 14 days of receiving the products, provided they are returned in accordance with our Returns Policy.
Privacy Policy
At Feral Clothing, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from us.
1. Information We Collect We may collect personal identification information from you when you visit our website, register an account, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include your name, email address, mailing address, phone number, and payment details.
2. How We Use Your Information We use the information we collect for various purposes, including to process your orders, personalize your shopping experience, improve our website, send periodic emails about promotions or updates, and to comply with legal obligations.
3. Protection of Children's Information Feral Clothing is committed to protecting the privacy of children. We do not knowingly collect personal information from children under the age of 13. If you believe that we may have collected information from a child under 13, please contact us immediately so that we can take appropriate action.
4. Sharing Your Information We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers.
5. Security of Your Information We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.
6. Your Rights You have the right to access, update, or delete your personal information at any time. You can do this by logging into your account on our website or by contacting us directly.
7. Changes to This Privacy Policy Feral Clothing has the discretion to update this privacy policy at any time. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Return/Refund Policy
At Feral Clothing, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 14 days of receiving your order for a refund or exchange. Please note the following guidelines:
1. Eligibility
1.1 To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
2. Initiation of Return
2.1 To initiate a return, please contact our customer service team using the contact us form within 14 days of receiving your order. Please provide your order number and the reason for the return.
3. Return Process
3.1 Once your return request is approved, we will provide you with instructions on how to return the item(s) to us.
3.2 You are responsible for the cost of return shipping unless the item received is faulty, damaged, or incorrect.
4. Refund or Exchange
4.1 Upon receipt of the returned item(s), we will inspect them and notify you of the status of your refund or exchange.
4.2 If your return is approved, we will process the refund to your original method of payment within 7 days. Please note that shipping costs are non-refundable.
4.3 If you requested an exchange, we will ship the replacement item(s) to you promptly, subject to availability.
5. Exclusions
5.1 The following items are not eligible for return or exchange unless they are faulty, damaged, or incorrect: Items that have been personalized, customized, or made-to-order. Items purchased during a sale or promotional event (unless faulty, damaged, or incorrect).
6. Faulty, Damaged, or Incorrect Items
6.1 If you receive a faulty, damaged, or incorrect item, please contact us immediately upon receipt for assistance. We will arrange for a replacement or refund as appropriate, including covering the cost of return shipping.
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